Shipping + Returns & Exchanges
SHIPPING
All orders can be tracked using the tracking number sent in your Order Confirmation email. If you did not receive this email, please email support@baxswimwear.com with your name and order number.
Please see the below shipping options to get a sense of how quickly your order will arrive. If you have questions about an order you’ve placed - or to ask about a specific shipping timeline - please email support@baxswimwear.com.
DOMESTIC SHIPPING TIMELINE:
**All US orders receive Free Shipping, unless you select expedited shipping.
|
Type |
Provider |
Processing Time |
Delivery Time |
|
Ground |
1-3 business days |
4-7 business days |
|
|
Next-Day |
1 business day |
1 business day |
INTERNATIONAL SHIPPING TIMELINE:
|
Type |
Provider |
Processing Time |
Delivery Time |
|
Ground |
1-3 business days |
7-21 business days |
|
|
Express |
1 business day |
6-10 business day |
|
|
Next-Day |
1 business day |
2-3 business days |
RETURNS
Our goal at BAX swimwear is for you to like, love, and enjoy your bathing suit! If you are not satisfied with your swimwear, you may return or exchange it within 15 days of receiving your purchase for full credit.
Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 15 days after delivery
To start the return or exchange process, please email support@baxswimwear.com with your name and order number, and we will provide step-by-step instructions for your return.
REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@baxswimwear.com.
SALE ITEMS (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
EXCHANGES (if applicable)
You may exchange your BAX suit for a different style, size or color.
Send us an email at support@baxswimwear.com with your name, order number and what you would like to exchange, and we will provide step-by-step instructions for your exchange.
GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and (s)he will find out about your return.
SHIPPING ON RETURNS & EXCHANGES
To return your product, you should mail your product to:
12104 Gatewater Drive, Potomac MD 20854, United States
You will be responsible for paying for your own shipping costs for returning or exchanging your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.